1. General ProvisionsThese Terms and Conditions set out the rules for using the PEPTYD LABS website, placing orders, and making purchases through the website.
Use of the website and placement of an order means that the user has read and accepted these Terms and Conditions.
Before placing an order, the user must read the contents of these Terms and Conditions.
2. DefinitionsFor the purposes of these Terms and Conditions:
Store — the PEPTYD LABS website through which products are presented and orders may be placed.
Customer — an individual or entity making a purchase through the Store.
Product — a product presented in the Store and available for order.
Order — a statement made by the Customer expressing their intention to purchase selected Products under the terms specified in the Store.
3. Nature of the Products OfferedThe Products presented in the Store are offered exclusively for research, laboratory, or scientific purposes, in accordance with the description of the specific Product.
The Products are not intended for use as medicinal products, dietary supplements, food products, or cosmetics, unless applicable law and the description of the specific Product expressly provide otherwise.
The Products are not intended for human consumption or self-administration for medical purposes.
Information concerning the properties of the Products is provided for informational and scientific purposes.
The Customer is required to use the Products in accordance with their intended purpose and applicable law.
4. Product PresentationThe information provided on the website, including photographs, descriptions, names, specifications, weight, concentration, and other characteristics of the Products, is for informational purposes only.
The actual appearance of a Product may differ slightly from that shown in photographs.
Before placing an order, the Customer must read the description of the specific Product.
5. PricesAll prices for Products presented on the website are stated in Polish zloty (PLN).
The price of a Product applicable at the time the order is placed is binding for that order, except in the case of obvious pricing errors.
Promotional prices are valid for the period indicated on the website or until stocks run out, unless otherwise stated.
Delivery costs may be indicated separately if they are not included in the applicable free-delivery offer.
6. Placing OrdersTo place an order, the Customer must:
- select a Product;
- specify the quantity;
- add the Product to the shopping cart;
- proceed to the order form;
- provide the information necessary to fulfill the order;
- read the Terms and Conditions;
- confirm the order;
- make payment if required at the relevant stage of the ordering process.
Before confirming the order, the Customer has the opportunity to check the selected Products and order details.
Placing an order constitutes an offer to purchase the Products under the terms specified in the order.
7. Order ConfirmationAfter receiving an order, confirmation of its acceptance may be sent.
The confirmation may be provided through the available communication channel specified during the ordering process.
The sales contract is concluded under the terms set out in these Terms and Conditions after confirmation that the order can be fulfilled.
8. DeliveryProducts may be delivered using the available delivery methods indicated on the website.
Depending on the current offer, the following delivery methods may be available:
- InPost Courier;
- DPD Courier;
- InPost Parcel Locker;
- DPD Parcel Locker;
- collection through selected partner locations.
The estimated delivery time is usually 1 to 2 business days; however, it may vary due to reasons beyond the Store’s control.
In the event of a delay caused by the courier company, the delivery time may be extended.
9. PaymentAvailable payment methods may be indicated during the ordering process.
The Customer is required to make payment using the method and within the period specified during the ordering process.
If payment is not received, the order may be cancelled.
10. Order VerificationIn justified cases, an order may require additional confirmation.
This may include, in particular, confirmation of order details, delivery address, quantity of Products, or payment method.
If the order cannot be confirmed, it may be cancelled.
11. Product AvailabilityProducts are available in the quantities indicated on the website, subject to current stock levels.
If an ordered Product is unavailable, the Customer may be informed accordingly.
In such a situation, the Customer may decide to modify the order, select another Product, or cancel the unavailable Product.
12. Right of Withdrawal and ReturnsConsumers have the right to withdraw from a contract in cases and under the conditions provided for by applicable law.
Due to the nature of certain Products, their properties, and storage conditions, the possibility of returning such Products may be subject to restrictions provided for by applicable law.
In the case of Products which, after opening the packaging, cannot be resold for reasons related to health protection or hygiene, the right to withdraw from the contract after opening the packaging may not apply if such an exclusion is permitted by law.
13. ComplaintsThe Customer has the right to submit a complaint regarding a Product if the Product does not conform to the contract.
The complaint should contain information allowing the order to be identified, as well as a description of the issue.
Complaints are processed in accordance with applicable law.
14. LiabilityThe Customer undertakes to use the Products in accordance with their intended purpose, description, and applicable law.
The Seller shall not be liable for any damage resulting from the use of Products for purposes other than those intended, contrary to their description, or contrary to applicable law.
In particular, Products designated as intended for research purposes may not be used by the Customer as medicinal products, self-treatment products, or products intended for human consumption.
15. ReviewsThe Customer may voluntarily submit a review of a Product or service.
Submitting a review does not automatically mean that the Customer’s personal data will be published.
Reviews may be published with the consent of the person who submitted them, in accordance with the rules set out in the Privacy Policy.
16. Intellectual PropertyAll materials published on the website, including:
- texts;
- photographs;
- graphics;
- logo;
- trademarks and designations;
- Product descriptions;
- website structure;
may be protected by law.
Copying, distributing, or using website materials without appropriate authorization is prohibited, except where permitted by applicable law.
17. Personal DataCustomers’ personal data is processed in accordance with the applicable Privacy Policy.
Providing data necessary to fulfill an order may be required to place an order.
Detailed information regarding the processing of personal data is contained in the Privacy Policy.
18. CookiesThe website may use cookies to ensure the proper functioning of the website, operate the shopping cart, analyze traffic, and conduct marketing activities if the user has provided the relevant consent.
Detailed information about the use of cookies is contained in the Privacy Policy or in a separate document dedicated to cookies.
19. Prohibition of Improper Use of the WebsiteIt is prohibited to use the website in a manner that violates applicable law, generally accepted standards of conduct, or may infringe upon the rights of other persons.
In particular, it is prohibited to:
- attempt to gain unauthorized access to the website;
- interfere with its operation;
- use the website for activities contrary to applicable law;
- provide false information for the purpose of placing an order;
- use Products for purposes other than those intended.
20. Amendments to the Terms and ConditionsThese Terms and Conditions may be amended in the event of changes to applicable law, the operating principles of the Store, the product offering, or the services used.
Amendments to the Terms and Conditions shall not affect rights acquired by Customers before the amendments enter into force.
The current version of the Terms and Conditions is published on the website.
21. Final ProvisionsIn matters not regulated by these Terms and Conditions, the provisions of the laws applicable in the territory of the Republic of Poland shall apply.
If any provision of these Terms and Conditions is found to be invalid or legally unenforceable, the remaining provisions shall remain in force to the extent permitted by applicable law.
